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Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at contact@problem-solver.co

 
Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located all over the world. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. The average delivery time of our products is estimated to be between:

● 10-20 DAYS to USA, CANADA, UK, AUSTRALIA
● 10-25 DAYS to EUROPE, NEW ZEALAND
● 2-4 WEEKS to REST OF THE WORLD

Shipping times vary from product-to-product, based on demand and shipping location.


Q. How long will it take to receive a tracking number?

A. It will take usually between 2-5 business days.

Q. Is shipping really FREE?

A. Yes, shipping is Free on most items. On some special items, we have Free Shipping over $100 or Paid Shipping. 

Q. Which currency will I be charged in?

A. We processes all orders in USD, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to contact@problem-solver.co

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.

Our website uses the industry standard [SSL] AES-256bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.


Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. It depends where are you located and if you order more than 1 piece.

Please contact your local customs office for more information about charges.  

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